Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Joining in Options. It is possible to re-enable the existing sockets with this CV21 upgrade. I think you'll be OK, the self install should include the coax cable you need actually. . . You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. B&Q are running low on these however. Virgin Media Quickstart set up. I really want to sign up now before I move into. 1: Co-ax cable carrying live broadcast TV channels. How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. I have not long moved in this new house and all the connections in the house are phone connections all OpenReach. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Virgin Media’s new Stream box allows users to access its TV service, plus streaming apps without the need for a cable TV connection or a contract. Networking and WiFi. QuickStart, set up and connections. Browse Virgin Media Virgin Media Community. There’s even no BT wall socket. I have signed up as a new user for Virgin Fibre. First picture is telephone socket which is now not used. Virgin Media; My Virgin Media; Shop;. If there is no wall box there, it may just be a loose cable - and may be hidden/decorated over. The Hub and your home phone can’t be placed near each other. 3: HDMI to your TV. - 5387031. There are multiple different branded wall boxes inside our flat but none. Probably for a TV box connection. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I don't have a Virgin wall socket. When you see the ‘starting up’ screen, you can pull the tab out of the remote. There are no virgin sockets on the wall. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. If there are you can book an engineer online too. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Browse Virgin Media Virgin Media Community. Vonage 2nd line. Mark as New; Bookmark this message; Subscribe to this message; Mute; Subscribe to this message's RSS feed; Highlight this message; Print this message; Flag for a moderator; on 15-12-2022 21:47Re: No virgin media socket outside my house. 0 Kudos. 8 KB. Wall Socket. his tuner has RDS but its not picking up any radio station names for some reason. Browse Virgin Media Virgin Media Community. Browse. I believe I do have a wall socket which would fit an older model plug, so it's possible all I would need is some sort of adapter. Solved: Hello, ive tried calling and cant get through to book and engineer. . 3 minutes ago. I'm here to share knowledge, I don't work for Virgin Media. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Sign in . Browse Virgin Media Virgin Media Community. Unfortunately we don't use the Openreach master sockets as they are BT only. ReplyI am not currently a virgin media customer. I just got Virgin Media kit and read all information carefully and checked - 5200805. Forum; Apps. Virgin sent me the quick start kit and but I have the wrong connections to go into the virgin socket. I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one - 5053378. The Hub would need to have an ethernet cable run from this switch to an ethernet port on the Hub. We would like to show you a description here but the site won’t allow us. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I don't work for Virgin Media. Account - Cable. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Awful first impressions of Virgin Media. 2) The current location of your Hub. Mobile Your Account. Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. I actually want to move it where I think the previous Virgin socket originally was - there's. Forum. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. . Switched. This promotion means you won’t pay the usual setup fee of £35. Broadband and TV deals. 0. All forum topics; Previous topic; Next topic; 1 REPLY 1. Networking and WiFi. Will an engineer h. The hub got delivered on time as promised. We would like to show you a description here but the site won’t allow us. on 12-10-2022 15:38. I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. Solved: Hello I have just received my virgin media wifi in the post it is a quickstart one but I don't have the virgin media socket in my - 5218381. Account - Mobile. To order an adapter, simply click Ready to switch in the. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. on 22-03-2023 10:44. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. If there are multiple ethernet ports in the house, they normally would all terminate in a single location and all the wiring would go to an ethernet switch. Call the pre-installation and delivery team on 0800 052 1734. Now have to wait until late next week for a technician to arrive!on 12-08-2022 15:38. Any help please?Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. The new cables from your Quick Start kit will be push fit. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I can see this is a common problem, and the answer is a technician visit. Part 1 when you activate The Signal. Stay safe online. Security matters. Hi I’ve order virgin for the quick set up as it game me that option but I have been looking online and I don’t have the virgin socket I’m - 5393012. Have your Virgin account number and area reference number on hand. The other is marked TV, & this is used for TV & Broadband. on 08-01-2023 20:46. Estonia and the Netherlands have already switched. Manage Your Account. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. - 5243559Sorry to hear of the difficulty you've faced when trying to find where to plug in the Virgin Media services - it certainly looks like a very complex set up created by the previous owner. 0 Kudos Reply. Security matters. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. Options. I have booked a technician but I don't know if i have to inform the. The problem is the Hub is in my Study and the - 4964746. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Stay safe online. Step 1 Disconnect the old TV box Switch the power off at the socket, where the existing TV box is plugged in. I am so sorry to hear that you seem to be missing a wall socket in the home. Sorry to hear you don't have a VM wall socket. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. Learn more. 2: Internet connection, via your homehub, for all online functions. A master socket is the main socket for the phone line in your home, not an extension socket. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Ignore all the options and don't press any. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. You can purchase a mobile internet dongle from a number of UK networks. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Sorry to see that you have been having issues with connecting your equipment. Connect the Hub’s power cable with the blue tab. Mark as New; Bookmark this message; Subscribe to this message; Mute; Subscribe to this message's RSS feed; Highlight this message; Print this message; Flag for a moderator; on 15-12-2022 21:47Re: No virgin media socket outside my house. those who. Like many, I have received the new fibre phone adapter however the main phone socket is in a different room to the router. A master socket is the main socket for the phone line in your home, not an extension socket. Tuning in. I’ve received my QuickStart package to find I do not have a compatible wall socket. Please help. My order is p. 0 Kudos. I’ve got a broadband box to set up but no virgin media master socket ! I need to book an engineer to install one - 5446411. I Hi! I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. The first thing they should have said, right at the start… right at the beginning…In order to use Virgin Media products YOU WILL NEED A VIRGIN MEDIA SOCKET. Community Natter. However the issue I have is that I don't know if the home I am moving into has a virgin media socket in the house or if this would need to be set up. Go to virginmedia. I’ve got a broadband box to set up but no virgin media master socket ! I need to book an engineer to install one - 5446411. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. I can only find the TV socket. The cable fits in the socket shown in the image attached. You. Can I have - 5423708Box arrived today, we have BT Ethernet and phone socket not the round socket. We have recently moved house and got a quick start setup but don’t have a Virgin media wall socket. Stay safe online. Tudor. 168. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Account - Mobile. Broadband Deals. Phone. Virgin Media; My Virgin Media; Shop; Help;. Security matters. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. The photos show 2 different VM broadband sockets and 1 unbranded phone socket. How do I book an engineer to come out - 5345632. Don’t plug the power cable into a plug socket yet. How do I book an engineer now? - 5246396 Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Cihank617. All the apps will work, and you can watch your recordings - your mini box connects to the main box. £270 does sound way over priced for a tv aerial. Make sure that all of the wires are connected nice and finger tight, Then check whether it has been activated correctly on your account. Weighing in at just 97 grams, the box is powered by user’s TVs and supports both HD and 4K UHD services. Follow the instructions on screen to finish your setup. We have the quickstart pack but sadly cannot get broadband set up and working. Explain what needs to be done and book an engineer visit. The wall box may be branded with the logos of an old cable TV company (not VM). We have a virgin media wall socket with an ethernet port in the wall but no round cable. Now that you have a router you will need to use that Ethernet cable to connect the YouView box to it. Account - Cable. You would need. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Picture above. You can also check for a loose cable as not all properties have a socket. Options. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. I am moving into a new home at the end of next week and want to join using the Ultimate Volt Bundle (O2 sim, TV, landline, internet). Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Account - Mobile. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. I was never asked if I had a wall box. I received my broadband kit today but sadly I'm unable to use it right away due to the lack of a virgin media wall socket. However, the install page says "With Full Fibre installation, we'll upgrade the master phone socket (the white box on the wall) and install an Openreach modem (ONT), which connects to the fibre optical cable that comes into your house. I wanted to check with people on here before trying to get an engineer in, just. Account - Cable. . Tried looking to book an appointment for an engineer for this but can’t seem to find where I do this? Thanks. Although, not quite sure why someone would have taken it off in the first place, but hey,. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. If you don't have the correct socket, and you can't trace the cable back into the house from the external omnibox then call the pre-installs team on 0800 052 1734. Hello there. #12. All forum topics. Broadband. Call the Pre-installation and delivery team on 0800 052 1734. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. We have tried plugging it into the only box we found it would fit but no luck. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Very poor advice. Learn more. Go to virginmedia. so. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). We would like to show you a description here but the site won’t allow us. I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. Now have to wait until late next week for a technician to arrive!on 12-08-2022 15:38. The Hub and your home phone can’t be placed near each other. Options. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. But I don't have a splitter or any 'Virgin media socket'. johiggins. Options. so there is still radio and tv channels being piped down VM lines and its un-encrypted (tv channels are bbc1,bbc2,itv1,channel4 and channel 5. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. Tudor. You already have Virgin socket in the house. Can a - 5057222 - 2However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Virgin offers self-install to properties that have recently had a service. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. I don’t seem to have a Virgin Media Wall socket in my house. Push fit the VM-supplied lead onto the socket. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Switched On. I have gone through several videos and found that there should be wall socket inside your home. Joining in. Options. Ju. 1. I am not currently a virgin media customer. You need one of these (They aren't supplied by VM as wall sockets usually have the expected female end): - 5424753. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. The wall socket is - 5109379. VM don't use fibre inside the property. Virgin Media lists the following options for cancelling your contract: Phone: Call 150 from your Virgin Media home phone or 0345 454 1111 from any other phone. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. But. VM don't use fibre inside the property. My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. Like the TV cable we have too. We have tried plugging it into the only box we found it would fit but no luck. Once a SIM card is inserted it operates like a mobile broadband router. SpeedDamaged Wall socket. You may need to use the. Options. 18-03-2023 13:12 - edited 18-03-2023 13:13. Manage Your Account. There are two outputs from here (the two connectors that are close together on the white box). Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Surly there has been a connection previously otherwise we wouldn't have bee. You can workaround it simply without the need for a cable. 3: HDMI to your TV. maybe the wrong adapter who knows the phone plug goes in and the router end goes in. Security. I don’t have the virgin media socket on my wall, how can I get online - 5206643 There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Account - Mobile. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. My hub is up stairs in the - 5199721. QuickStart, set up and connections. 0 Kudos. While doing that. Account - Cable. The Hub 3 has arrived but the broadband spli. on 05-04-2023 09:20. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. Joining in. Hi @bingoman000. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. 283; 37; 57; stabilo00. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. #12. We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337 Browse Virgin Media Virgin Media Community What confuses some people is the push-on connector provided. Just joined. Thanks We're here to help. Plug the cables into the hub. Manage Your Account. Solved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199 New Install Assistance. Ethernet is ideal & recommended, reliable wireless is fine. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service. Ultrafast Broadband. Manage Your Account. B&Q are running low on these however. Virgin Media socket 44 minutes ago Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Hi, I'm a new customer. Some advice- New customer signing up before moving into new home. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socket Is they any way to go around from this An engineer is coming out this weekend but now I’m left with no internet I am getting a virgin media self installation kit delvered on Wednesday 9th August as I was informed on Virgin Media site online. Learn more. . Account - Mobile. I'm having broadband speed issues with my new package and an electrician has told me that the reason powerline adapters don't seem to be working for me is because there is a a different electrical circuit for the upstairs and downstairs of my property. Then just connect your various devices to the dongle. It is surface clipped usually. Hi @Bannie1 . The internal wall boxes are mostly oblong. Please allow me to send you a PM so I can look into this further for you. Virgin Mobile. We only have the Open reach Master socket 5C. Sorry to hear that your extension landlines are not currently working. The wall socket is - 5109379. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and SundayI don’t have the virgin media socket in my wall MU54. japitts. 0 Kudos. I'm here to share knowledge, I don't work for Virgin Media. You will only have been sent a QuickStart pack if the premises previously had VM. Options. But don't worry – if you don't have broadband, your network provider, such as BT and Virgin Media O2, will supply you with a connection to support the new digital landline system. But I have no Virgin Media Wall socket in my house. The box and cables may have been removed by the previous occupiers. The admin page for the hub says Telephony (disabled)tried to self install my Hub 3, but I don’t have the correct round wall socket. You'd not be able to get anything from the Virgin Media feed without signing up to Virgin Media cable and VM providing you with a cable STB with PIN card in it. Options. com email address to different Virgin account. Can anyone - 5437858. Estonia and the Netherlands have already switched. Explain what needs to be done and book an engineer visit. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. Browse Virgin Media Virgin Media Community. Manage Your Account. Account - Mobile. Virgin Media; My Virgin Media; Shop; Help;. Unscrew one of the two lower cables & push the provided one over the exposed thread. Then just connect your various devices to the dongle. Then. You can purchase a mobile internet dongle from a number of UK networks. Stay safe online. See where this Helpful Answer was posted. Hi , Welcome to our Community Forums and thanks for your post. Let us know if you'd like to go ahead with that. 168. Well I can't seem to find anything like that and the closest thing I can find is a. signed up and was given the option of self installation. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. However, I do not have any of the specified wall sockets available. I'm a Very Insightful Person, I'm here to share knowledge. Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. You can also visit our page on how to book an engineer to learn more. This promotion means you won’t pay the usual setup fee of £35. . a week ago. 0 Kudos. 24-03-2021 05:06 PM. Browse Virgin Media Virgin Media Community. I received my broadband kit yesterday but I need the help of an engineer please. Just moved into my flat and ordered an VM broadband box to self install but i dont have a VM wall socket. I don't work for Virgin Media. I have signed up as a new user for Virgin Fibre. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. I don't have a Virgin wall socket. Virgin Phone Switchover. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Is it possible that part of the cable from the previous user h. If you would like, we can forward your details to the relevant team to see if your property is serviceable. There are multiple different branded wall boxes inside our flat but none. Tuning in. Or wait here a day or two for a VM Mod to pick this up. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. 1 ACCEPTED SOLUTION. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. As noted; Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday - 5243559On the day of activation, connect your new router to the master phone socket. All you need to do is contact Virgin Media and explain what the issue is. Got my first WiFi pod delivered the other day and I wanted to run an Ethernet cable from the hub to the pod to give it a solid connection to then boost WiFi. However, since theres no virgin media socket is it possible if someone who works at v. Account - Mobile. Been on a call for more than 1 hour with - 5149211Hi, We have recently signed up for Virgin Media and we received our new Virgin Media Hub 4 yesterday, upon setting up the modem there are no internal sockets out we only have a wire and no external junction box! Trying to speak to someone on the phone but can’t get through to no one. Bit unsure of how to fix it - 5309810. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it.